Turn every customer interaction into a high-value touchpoint
INTELLIGENT CUSTOMER INTERACTIONS
Use data & AI to improve efficiency, customer satisfaction, and reduce time to respond.
Sounds familiar?
- You’re losing customers because they don’t get quick, helpful answers
- Support costs are growing, but service quality isn’t improving
- Competitors are investing in AI-driven service, and you’re falling behind
- Your customer data is scattered and underused
- Your team is drowning in tickets and jumping across tools to respond
We help you address your
BUSINESS CHALLENGES
By leveraging data, analytics, and AI-driven solutions, we turn every customer interaction into a high-value touchpoint, ensuring responses that make customers feel heard, supported, and valued.
Handle high-volume of customer interactions efficiently
We help you streamline your customer interactions with intelligent chatbots and automated response systems, so your team can focus on high-value interactions, without compromising service speed or quality.
Consistent, professional answers every time
The way you respond to your customers truly makes a difference! We used advanced NLP models that understand complex queries and deliver context-aware responses, providing accurate and thoughtful responses, even for sensitive topics.
Cut training & turnover costs
With automated response systems, your business can ensure high-quality and accurate responses, leading to reduced follow-up enquiries and minimized error-driven escalations, allowing your customer service agents to focus on more complex issues efficiently. The result: happier staff and customers!
Boost customer satisfaction & retention
Inconsistent or inaccurate answers reduce customer trust, increase churn rate, and may even have legal consequences. Give every agent and bot access to the same up-to-date info—so customers always get the right answer, the first time.
Start transforming your customer service today and see how AI can reduce costs, improve response quality, and scale your support without scaling your team!
Account/Business Development Manager
E-mail routing for better customer interaction
Aevitae’s customer service receives hundreds, if not thousands of e-mails per day. Every new e-mail was read by an employee and manually forwarded to the relevant department. Not only was this process time-consuming, but it was also costly. The question was: can we tackle this problem smarter and more efficiently? Within six weeks, our Data Science team developed a machine learning model that automatically forwards 90% of the incoming e-mails to the right department. The AI tool can spare up to 2 FTEs per year!
Highlighted
WHITE PAPER
In a data-driven world, businesses must leverage AI-powered data intelligence to stay competitive. Microsoft introduced Fabric in May 2023 to address the complexity of managing dispersed data across various systems. Fabric unifies data engineering, integration, real-time analytics, data science, business intelligence, and governance, allowing organizations to break down data silos and maximize the value of their data. Download our white paper to find out how microsoft fabric simplifies data operations, enhances ai-driven insights, and drives business growth through and integrated, secure data platform.
Our Solution:
AI-POWERED PLATFORM
Our Intelligent Customer Interactions solution enables companies to improve the efficiency and effectiveness of their service teams using AI.
It offers a secure self-service agent that provides customers and employees with consistent, high-quality automated answers. Even complex, subject-specific questions are handled through deep integration with your internal knowledge base, while live insights give agents real-time visibility into trending topics and surface relevant information during conversations.
Our Intelligent Customer Interactions Platform is not just a chatbot engine. It’s a modular AI ecosystem designed to automate, understand, and continuously improve every customer touchpoint. By combining intelligent automation, contextual understanding, and adaptive learning, it empowers organizations to deliver truly personalized and scalable service experiences, across every channel:
Who we’re proud
TO WORK WITH
We work for big international customers and mid-size local organizations. As long as there is a need for a strategic and technical solution, we are totally up for the challenge!
Our Data & AI
APPROACH
Ready to improve your customer service?
LET US HELP YOU!
Let our team help you turn conversations into loyalty by focusing on high-value interactions that boost customer satisfaction and long-term growth!