INTELIGENT CUSTOMER INTERACTIONS
Transform the way you serve your clients and elevate your business with disruptive innovations. Whether it’s creating a new service or revolutionizing the way you interact with your customers. With our expertise in AI and cutting-end technologies, we help you create an intelligent system that truly understands and anticipates customer needs.
By leveraging data, analytics, and AI-driven solutions, we turn every customer interaction into a high-value touchpoint, ensuring responses that make customers feel heard, supported, and valued. Organizations not only reduce service costs and complexity, but also reinforce brand loyalty and trust.
We develop end-to-end solutions, helping your business deliver exceptional customer support today while seamlessly adapting your portfolio and streamline processes to evolving customer needs and future challenges.
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Use data & AI to improve efficiency, customer satisfaction, and reduce time to respond.
Use data & AI to improve efficiency, customer satisfaction, and reduce time to respond.
We help you address
YOUR BUSINESS CHALLENGES
With Intelligent Customer Interactions, we help you can tackle the following business challenges:
Efficient handling high-volume customer interactions
Feeling overwhelmed by the high volume of customer inquiries your customer care team must handle? We help you streamline your customer interactions with intelligent chatbots and automated response systems that instantly handle routine queries, with accurate and consistent information. This allows your customer service agents to focus on what truly matters, providing exceptional support and meeting your customers’ needs effectively.
Delivering high-quality customer response
The way you respond to your customers truly makes a difference! Whether it’s ensuring fast response times, adopting a proactive problem-solving approach, or providing consistent and accurate information, your interactions directly impact how your business is perceived. We used advanced NLP models that understand complex queries and deliver context-aware responses, providing accurate and thoughtful responses, even for sensitive topics.
Reduce training & turnover costs
Constantly onboarding new customer service agents is costly, the experts needed are hard to find and maintaining quality amid high turnover is challenging. With automated response systems, your business can ensure high-quality and accurate responses, leading to reduced follow-up enquiries and minimized error-driven escalations, allowing your customer service agents to focus on more complex issues efficiently. The result: happier staff and customers!
Increase customer satisfaction & retention
Inconsistent or inaccurate answers reduce customer trust, increase churn rate, and may even have legal consequences. By unifying dispersed data sources into a single, reliable repository, we ensure that your customer service agents and automated systems always have access to accurate, up-to-date information.
Efficient handling high-volume customer interactions
Feeling overwhelmed by the high volume of customer inquiries your customer care team must handle? We help you streamline your customer interactions with intelligent chatbots and automated response systems that instantly handle routine queries, with accurate and consistent information. This allows your customer service agents to focus on what truly matters, providing exceptional support and meeting your customers’ needs effectively.
Delivering high-quality customer response
The way you respond to your customers truly makes a difference! Whether it’s ensuring fast response times, adopting a proactive problem-solving approach, or providing consistent and accurate information, your interactions directly impact how your business is perceived. We used advanced NLP models that understand complex queries and deliver context-aware responses, providing accurate and thoughtful responses, even for sensitive topics.
Reduce training & turnover costs
Constantly onboarding new customer service agents is costly, the experts needed are hard to find and maintaining quality amid high turnover is challenging. With automated response systems, your business can ensure high-quality and accurate responses, leading to reduced follow-up enquiries and minimized error-driven escalations, allowing your customer service agents to focus on more complex issues efficiently. The result: happier staff and customers!
Increase customer satisfaction & retention
Inconsistent or inaccurate answers reduce customer trust, increase churn rate, and may even have legal consequences. By unifying dispersed data sources into a single, reliable repository, we ensure that your customer service agents and automated systems always have access to accurate, up-to-date information.
E-mail routing for better customer interaction
Aevitae’s customer service receives hundreds, if not thousands of e-mails per day. Every new e-mail was read by an employee and manually forwarded to the relevant department. Not only was this process time-consuming, but it was also costly. The question was: can we tackle this problem smarter and more efficiently? Within six weeks, our Data Science team developed a machine learning model that automatically forwards 90% of the incoming e-mails to the right department. The AI tool can spare up to 2 FTEs per year!
Highlighted
WHITE PAPER
In a data-driven world, businesses must leverage AI-powered data intelligence to stay competitive. Microsoft introduced Fabric in May 2023 to address the complexity of managing dispersed data across various systems. Fabric unifies data engineering, integration, real-time analytics, data science, business intelligence, and governance, allowing organizations to break down data silos and maximize the value of their data. Download our white paper to find out how microsoft fabric simplifies data operations, enhances ai-driven insights, and drives business growth through and integrated, secure data platform
Our Data & AI
APPROACH
Who we’re proud
TO WORK WITH
We work for big international customers and mid-size local organizations. As long as there is a need for a strategic and technical solution, we are totally up for the challenge!
Need more information?
LET’S TALK!
Unlock the potential of Data & AI to drive smarter decisions, optimize operations, and enhance customer interactions. Whether you like to discuss your idea or need help finding you a solution that fits your needs.