WHITE PAPERS

Customer expectations are constantly rising, expecting immediate, accurate, and professional answers. At the same time, organizations face shrinking resources, high staff turnover, and inefficient manual processes. ​Our Intelligent Customer Interactions tactical guide shows how to:​

• Automate repetitive tasks​
• Speed up onboarding and reduce errors​
• Empower agents with real-time insights

Traditional customer service can no longer keep up with growing interaction volumes, inconsistent responses, and rising costs. Customers expect instant, personalized support, while companies struggle with agent burnout and high turnover. To stay competitive, businesses must shift from reactive service to proactive, AI-driven interactions.

In this playbook, discover:

• The impact of rising interaction volumes and costs.
• How AI transforms support into proactive engagement.
• Real-life examples of efficiency and satisfaction gains.
• How to get started with AI-driven Intelligent Customer Interactions.

Patient inflows are increasingly unpredictable, staff shortages intensify the pressure, and financial constraints make every decision critical.​

Inside the tactical guide, you’ll see how leading hospitals are turning pressure into opportunity with IRP:​

– Protecting staff wellbeing​
– Ensuring safe, high-quality patient care​
– Using resources more efficiently

Industries that depend on highly skilled personnel and face volatile demand frequently encounter recurring operational challenges. These include unpredictable demand shifts, bottlenecks in resource availability, shortages of specialized staff, recurring cycles of last-minute reactions, and financial pressures.

In this playbook, you’ll discover:

• How AI-driven Intelligent Resource Planning (IRP) transforms resource allocation with a proactive, data-driven approach.
• Real-world examples showing efficiency, cost savings, and improved outcomes through forecasting.
• Practical steps to get started with AI-driven IRP.

In today’s competitive market, what worked yesterday may already be irrelevant today. Learn how modern leaders use data & AI to generate market intelligence and respond to market signals before opportunities slip away.

In this strategic playbook you will learn:

– Why market intelligence matters for today’s businesses
– How to drive smarter decisions with AI-driven market insights
– How to get started with AI-driven market insights
– Case study at dsm-firmenich

In fast-moving markets, timing is crucial. But too often, sales teams are making decisions based on outdated reports, fragmented information, or gut feel. By combining your internal sales knowledge with real-time external signals, you see exactly where the market is moving and how to act.​
Inside the tactical guide, you’ll discover how sales leaders are replacing guesswork with insight-driven strategies that deliver measurable results:​
– Spot opportunities earlier​
– Pitch with precision​
– Move deals forward faster

Across industries, teams have more data than ever, yet many still face delays, uncertainty, and missed opportunities. That’s where Market Insights make the difference! They help uncover patterns, reduce guesswork, and drive smarter decisions, right where they matter most. In our white paper on Market Insights, you’ll learn how to:
– Identify the technical & strategic blockers that hold back data-driven decisions
– Integrate real-time analytics & AI into your existing workflows
– Build a Market Insights system that works, without reinventing your organization
– Follow a practical example from a successful implementation

Many organizations are dealing with familiar challenges: fragmented data, time-consuming manual reporting, and missed opportunities due to limited visibility.
For our client, dsm-firmenich, we built a tool that provides their global Sales & Account Managers with a unified view into sales performance across the board.
This helped them to:
– Significantly reduce time spent on manual reporting
– Instantly identify and act on missed opportunities
– Make faster, data-driven business decisions

Hospitals are under high pressure like never before.​
Unpredictable patient inflow, staff shortages, and rising operational costs are pushing healthcare systems to their limits. Many hospitals are forced to make reactive decisions, with consequences felt by patients and staff.​ Planning smarter can help.
Our Intelligent Resource Planning white paper explores how hospitals move from firefighting to foresight.
Discover how data-driven, AI-supported planning helps you:​
– Predict patient inflow and demand surges before they happen​
– Align staff scheduling and resources with actual patient needs​
– Reduce strain, improve patient care, and support staff wellbeing​

When demand spikes and capacity is tight, last-minute decisions aren’t enough.​
With Intelligent Resource Planning (IRP), you can anticipate demand surges, align resources in advance, and reduce the stress of reactive firefighting.​
Our new white paper shows how leading organizations in healthcare and aviation are using IRP to:​
– Forecast capacity with over 90% accuracy​
– Cut planning cycles from weeks to hours​
– Make faster, data-driven decisions​

Many organizations still rely on manual processes, fragmented systems, and human-dependent workflows that strain teams and limit customer satisfaction. Intelligent Customer Interactions transforms this reality by combining AI, data, and automation to empower both customers and service teams.

This white paper outlines:
– Operational and strategic barriers that prevent customer service from scaling effectively
– How to automate manual tasks, ensure consistent answers, and empower agents to focus on high-value interactions
– Improving satisfaction, reducing costs, and strengthening brand loyalty

Organizations in every sector face growing service pressure: higher volumes of customer questions, more communication channels, and rising expectations for speed and consistency. Traditional service models can’t keep pace.

This white paper outlines:
– The operational challenges of manual e-mail routing and rising service complexity
– How an AI-driven solution automated up to 90% of incoming e-mail forwarding within just six weeks
– Practical lessons learned on how to start small, build confidence, and scale AI-powered service solutions across teams

In a data-driven world, businesses must leverage AI-powered data intelligence to stay competitive. Microsoft introduced Fabric in May 2023 to address the complexity of managing dispersed data across various systems.
Fabric unifies data engineering, integration, real-time analytics, data science, business intelligence, and governance, allowing organizations to break down data silos and maximize the value of their data. This white paper provides:
– A comprehensive overview of Fabric’s architecture, capabilities, and potential, guiding decision-makers in assessing its suitability for their data strategies
– A comparison of Microsoft Fabric with other modern data platforms
– Insights into Fabric’s limitations and important considerations for effective use

Customer insights are vital for understanding target audiences’ needs, preferences and behaviors. Ignoring this leads to decisions based on assumptions, causing product mismatches, poor customer experience and lost revenue.This white paper will help you:
– Recognize the risks of neglecting customer insights
– Learn the strategic approach on how to integrate customer insights to stay relevant, competitive and grow in a dynamic market
– Explore how AI is transforming how businesses gather and use customer insights

From automating quality control to enabling smarter decision-making, computer vision is transforming how businesses operate. By combining advanced image recognition with AI, it delivers speed, accuracy, and insights far beyond human capability. Whether you’re aiming to reduce errors, improve efficiency, or unlock new opportunities, understanding this technology is the first step toward harnessing its full potential.Our white paper will help you with:
– Grasping the essence of computer vision.
– Uncovering its intelligent power.
– Discovering the advantages it can offer your company.
– Acquiring a simple, four-step guide to effortlessly start your journey with computer vision.